Conditions of Use


IMPORTANT: terms and conditions (THE “AGREEMENT”) is a legally binding agreement between you, an individual or a single entity (“YOU” OR “YOUR”), and PASTELLI USA LLC that sets forth the terms and conditions for the use of by you of the web site and any other services, support, or documentation provided therewith (THE “SERVICES”). PASTELLI USA LLC licenses the services to you upon the express condition that you accept all of the terms and conditions in this Agreement. Please read this Agreement carefully before using the Services. By accessing this web site and utilizing the services herein, you accept the Terms and Conditions of this Agreement. Each time you access the services, whether through the website, you are accepting the terms and conditions of this Agreement. PASTELLI USA LLC is unwilling to provide you with access to the service unless you accept the terms and conditions of this Agreement. If you decline to accept these terms, please exit the website and discontinue use of the service contained herein.

1. Service Terms

Your access and use of the web site (the “Site”) as well as use of any other data provided to You by PASTELLI USA LLC (collectively, the “System”), is subject to the terms and conditions of this Agreement, as set forth below. If you are dissatisfied with any changes to this Agreement, you may cancel your use of the Services as specified herein. The Services, consisting of access to and use of certain content, placement orders of products, and other information, and other content owned or licensed by PASTELLI USA LLC and its suppliers, licensors or other third parties (collectively, the “Contributors”), is provided by PASTELLI USA LLC through the Site.

2. The System and Services

The Services consist of the Site and multiple web services thereon. By using the Services, you represent to PASTELLI USA LLC that any information you upload or provide is true, complete and accurate. The Services shall also include updates, upgrades, additions, replacements and new releases of any software which has been embedded in or loaded onto the Site and any updates, upgrades, additions, replacements and new releases which are subsequently embedded in or loaded onto the Site. PASTELLI USA LLC reserves the right to terminate the Services if you provide PASTELLI USA LLC inaccurate or incomplete information. When you make use of the Services, the Services may collect certain other information about You and Your use of the Services and convey such information to our Contributors.

3. Restricted License

Subject to the terms and conditions of this Agreement, PASTELLI USA LLC hereby grants to You (and you accept) a non-exclusive, non-transferable license to access and use the Services solely for the purposes intended. All rights not expressly granted to You are hereby reserved by PASTELLI USA LLC and or any respective Contributor. PASTELLI USA LLC and each Contributor shall have the right to assert and enforce the provisions of this Section 3 directly on its own behalf. You agree to (a) abide by this Agreement and any and all licensing agreements between a Contributor and You (collectively, the “Licensing Documents”). You represent and warrant that any third party content submitted by You is owned by you or properly licensed by You, and you acknowledge that PASTELLI USA LLC will not evaluate the ownership of any information submitted by you to the Services. The Services may be suspended at any time if PASTELLI USA LLC determines that information provided by You is not owned by You or infringes on PASTELLI’s or any third party's intellectual property rights. You also acknowledge that You will be responsible for any content that you provide to PASTELLI USA LLC for any reason.

4. Shipping Terms

U.S. Shipments

Best Way Ground orders usually ship out within 10 business day (in stock) excluding weekends and holidays. Although delivery times may vary, you should receive your order within 30 business days. Delivery time excludes weekends & holidays.

5. Policy on Reselling

You acknowledge and agree that all purchases made from PASTELLI USA LLC, including from this Site, are for Your individual use or use within Your organization only. No products purchased from PASTELLI USA LLC may be marketed or sold as retail products. If PASTELLI USA LLC discovers that You are marketing (including, but not limited to, displaying our trademarks, copying our trade dress, or mentioning our name) and reselling its products to third parties, whether in person or over the Internet, PASTELLI USA LLC reserves the right to discontinue providing Services to You and to cancel any future orders placed by You. Further, in addition to the prohibition of reselling products purchased from PASTELLI USA LLC, You are prohibited from using, displaying or copying any of PASTELLI's Intellectual Property (as defined below), images, pictures, product descriptions and any other product identifying materials or information for the purpose of reselling the products purchased from PASTELLI USA LLC. PASTELLI USA LLC further reserves all rights to take any further legal action against you as may be available under this Agreement, in law, or in equity.

Notwithstanding the foregoing, You may be provided under a separate written acknowledgement with a license to sell PASTELLI USA LLC products to third parties. In such instances, You will receive express written permission to conduct such activities. In this case, You shall take all reasonable steps to protect PASTELLI’s Intellectual Property rights (as described below) in marketing the products, and You will not at any time during or after such agreement, assert any claim or interest in or to anything which may adversely affect the validity or enforceability of any Intellectual Property belonging to PASTELLI USA LLC. You will not seek to register, seek or cause to be registered, in any jurisdiction, any of the Intellectual Property or copyrights of PASTELLI USA LLC without PASTELLI’s prior written consent. You shall further obtain PASTELLI’s prior written consent for all marketing and promotional material created using PASTELLI USA LLC Intellectual Property.

6. Intellectual Property Rights

You acknowledge and agree that Uniform Advantage is the owner of all rights, title and interest, including the Intellectual Property Rights (as defined below), to the Services and the Site. You hereby warrant that no information submitted to Uniform Advantage by You, including any customizations requested on products, shall violate any Intellectual Property Right of any third party. For the purpose of this Agreement, “Intellectual Property Rights” shall mean any and all of the following: (a) rights associated with works of authorship throughout the universe, including but not limited to copyrights, moral rights, and mask-works; (b) trademark and trade name rights and similar rights; (c) trade secret rights; (d) patents, designs, algorithms and other industrial property rights; (e) all other intellectual and industrial property rights (of every kind and nature throughout the universe and however designated, including, but not limited to logos, “rental” rights, rights of publicity, and rights to remuneration), whether arising by operation of law, contract, license, or otherwise; and (f) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing). PASTELLI®, and other names, trademarks, trade names, service marks, logos, symbols or other source identifiers identified on the Site or used by PASTELLI USA LLC, in addition to other marks not listed herein, are registered service marks of PASTELLI USA LLC. You may not use any of PASTELLI's trademarks for any purpose without the express written permission of PASTELLI USA LLC. Other names, trademarks, trade names, service marks, logos, symbols or other source identifiers identified on the Site may be owned by a third-party. The use on the Site of any name, trade name, trademark, service mark, design, logo, symbol or other proprietary designation or marking of or belonging to a third party, and the availability of goods or services from such third parties, shall not be construed as an endorsement, sponsorship or recommendation of the Site or services provided by PASTELLI USA LLC by any such third party, or the participation by such third parties in the offering of goods or services through the Site. PASTELLI USA LLC respects the intellectual property rights of others. If You or any user of this Site believes its copyright, trademark or other property rights have been infringed by any content posted on this Site, You or the user should send notification to PASTELLI USA LLC immediately. To be effective, the notification must include:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed'
  • Identification of the copyrighted work claimed to have been infringed;
  • Information reasonably sufficient to permit us to contact the complaining party, such as address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
  • Identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed and information reasonably sufficient to permit us to locate the materials;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, agent, or the law; and
  • A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringing.

Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Sec. 512(c), our Designated Agent for Notice of claims of copyright infringement can be reached as indicated below. Service of repeat infringers of copyright or of users about whom repeat claims of copyright infringement are received will be terminated. All claims must be in writing and may not be made by telephone.

Except as expressly provided herein, You do not acquire any rights to the Services through the purchase of products or Services or the Site. You may not reverse engineer, decompile, disassemble, or otherwise attempt to discern the source code (i.e., the human-readable form of any computer programming code) (“Source Code”) of the components of the Services or Site, or create derivative works based thereon. You are not permitted to: (a) remove any proprietary notices, labels, or marks on any component of the products, Services or its System (or the Services or Site generally), whether physically, in compiled machine language, or in the Source Code; (b) use the Services to provide a service bureau by which the Services can be accessed by third parties or by which information produced pursuant to the Services is sold or given to third parties; or (c) sublicense, assign, delegate or otherwise transfer this license or an of the related rights or obligations for any reason without the prior written consent of PASTELLI USA LLC (any attempt to sublicense, assign, delegate or transfer this license, either by contract, statute, corporate merger of any sort, regulation or court order, without the prior written consent of PASTELLI USA LLC shall be voidable at PASTELLI’s sole and absolute discretion). Failure to comply with these restrictions will result in automatic termination of any rights provided to you under this Agreement.

7. Privacy

PASTELLI USA LLC will not disclose personal information about your use of the Services in violation of the PASTELLI USA LLC Privacy Policy (the “Privacy Policy”). You agree to the terms and conditions of the Privacy Policy and affirm that You understand and consent to any Contributor’s collection, storage, and use of Your User Information.

8. Term and Termination

This Agreement shall continue for so long as You use the Site or Services. Your rights under this agreement shall terminate when either (i) You cease to use the Site or Services or (ii) PASTELLI USA LLC limits Your access to the Site or Services due to the breach of any provision contained herein. Any provision of this Agreement which imposes an obligation upon You after termination or expiration of this Agreement shall survive the termination or expiration of your rights under this Agreement.

9. Operation and Internet Connection

You are solely responsible for acquiring and maintaining all computer hardware and software and other equipment, and all communications and other services needed for access to and use of the Services. PASTELLI USA LLC reserves the right at any time and for any reason to modify or discontinue any aspect or feature of the Services, including, but not limited to, the content and functionality of the Services. You are solely responsible for providing, maintaining, and troubleshooting any internet connection required to use the Services. Further, You agree that neither PASTELLI USA LLC nor any Contributor is responsible in any way for Your inability to use the Services due to problems attributable to such connection.

10. Third Party Content and Sites

In accessing the Services, You may be taken to a third party site. If at any point, you leave the Site to a separate third party site, You acknowledge and agree that PASTELLI USA LLC has no control over any such third party sites. PASTELLI USA LLC is not responsible for the availability of any such third party sites. PASTELLI USA LLC does not endorse and is not responsible for any content, advertising, products, or other materials on or available from third party sites. PASTELLI USA LLC not be responsible or be liable, directly or indirectly, for any damage or loss whatsoever caused or alleged to be caused by or in connection with Your use of any third party sites.

11. Warranties

Notwithstanding any provision of this Agreement to the contrary, the service are furnishedas isand with all faults. PASTELLI USA LLC makes, and you receive, no warranties, express, implied, statutory, or in any communication with you. PASTELLI USA LLC and its contributors expressly disclaim all other warranties and conditions, either express or implied, including, but not limitied to, implied warranties or conditions of merchantability, fitness for a particular purpose, availability, security, title and non-infringement, any warranty that operation of the services will be uninterrupted or error free, or that adequate support for the services will be provided. PASTELLI USA LLC does not warrant that the services are free from inaccuracies, errors, bugs, interruptions or other program limitations. Nor does PASTELLI USA LLC warrant that the site, or server that makes it available, is free of viruses or other harmful components. The entire risk arising out of the use or performance of the services remains with you. You specifically agree that PASTELLI USA LLC shall not be responsible for the content uploaded to the site by you, the unauthorized access to or alteration of your transmission(s) or data, any material or data sent or received or not sent or received, any transmission(s) entered in through the services, any expenses, damage or injury caused by any failure of performance, error, omissions, interruption, delection, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or use of record, wheter for breach of contract, strict liability, tortious behavior, negligence or for any other cause of action. You also agree that PASTELLI USA LLC not responsible for any threatening, defamatory, obscene, offensive or illegal content or conduct of any third party or any infringement of another’s rights, including intellectual property rights.

12. Limitation of Liability

You acknowledge that PASTELLI USA LLC shall not be liable to You for any direct, indirect, incidental, special, consequential, or exemplary damages (including damages for lost profits, use of user information, loss of data, business interruption and the like), whether in an action based in contract or tort, arising out of or in connection with the use of the Services and its accompanying equipment by You or by anyone who uses the Services through Your account. Notwithstanding the foregoing, the total amount of our liability to You will be limited to the amount You paid for the use of the Services. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You. Additionally, this provision is not intended to limit PASTELLI’s liability in the event of PASTELLI’s willful or intentional misconduct.

13. Indemnification

You agree to indemnify and hold harmless PASTELLI USA LLC and each and every Contributor and their respective affiliates, officers, directors, employees, consultants, agents, licensees and licensors from any claim, demand, or damages, including reasonable attorneys’ fees, asserted by any third party due to, arising out of, or in any way related to, the use of the Services by You. As used in this Agreement “affiliate” means any entity which controls, is controlled by, or is under common control with the named entity.

14. Export

You may not download, use, or otherwise export or re-export the Services or any equipment associated therewith except in full compliance with this Agreement and all applicable laws and regulations. No Services on this Site may be downloaded or exported (a) into (or to a resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country which the United States has embargoed goods; or (b) anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders. By downloading or using the Services, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.

15. Notice

Any notice required by this Agreement or given in connection with it shall be in writing and shall be effective (a) one (1) business day after it is sent to the appropriate party by personal delivery, by email or by recognized overnight courier service or (b) seven (7) business days after being sent via first class certified mail postage prepaid, return receipt requested to Your address as provided by You and to PASTELLI USA LLC – 132 N Grand Street – Schoolcraft – Michigan - 49087, or to such other address as a party may provide by written notice to the other party from time to time.

16. Governing Law

This Agreement shall be governed by and construed under the laws of the State of Michigan, without reference to principles of conflict of laws, and any action brought by the parties to enforce or interpret any provisions of this Agreement shall be brought exclusively in an appropriate state court in Michigan. The parties hereby consent to such jurisdiction and waive any objection to such venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

17. Miscellaneous

This Agreement sets forth the entire agreement and understanding of the parties relating to the subject matter herein and merges and supersedes all prior agreements, writings, commitments, and discussions. Failure by PASTELLI USA LLC to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. No waiver of any term of this Agreement shall be valid unless in writing and acknowledged in writing by both parties. Nonperformance of either party shall be excused to the extent that performance is rendered impossible by strike, fire, flood, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party. This Agreement shall be construed within its fair meaning and no inference shall be drawn against the drafting party in interpreting this Agreement. Headings used in this Agreement are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section or in any way affect this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Except as otherwise stated in this Agreement, PASTELLI USA LLC reserves the right to modify this Agreement or policies regarding the use of the Services at any time and to notify you of such modification by posting a notice of such modification to the Site at least 30 days prior to such modification taking effect, and by posting the modified Agreement to the Site. You are responsible for periodically reviewing this Agreement. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


  • Shipping and handling charges are determined by the merchandise dollar amount, excluding gift certificates and embroidery.
  • Our business days are Monday thru Friday, excluding weekends and holidays.

Sales Tax

  • Applicable state and local sales tax is collected on all orders.


Shipping & Handling

  • Our business days are Monday thru Friday, excluding weekends and holidays.
  • When shipping to Canada, PASTELLI requires a residential or business address. Sorry, no P.O. boxes allowed.

Canada Customs Charges & Other important facts

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches Canada.
  • PASTELLI ships package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear Canadian customs.


Items in original condition may be returned or exchanged within 30 days of delivery when accompanied by your original invoice. Items that have been washed, worn or embroidered cannot be returned.

You will receive a full refund for the cost of the product, based on your original payment method. Original or return postage is not refundable. If you have placed your order with a credit card please allow up to two billing cycles for a refund to appear on your credit card statement.

Depending on the method you use to send the item(s) to us, it can take up to 7 - 10 business days for us to receive your return. Upon receiving the item(s) we process all returns within 7 days.

Return or exchange merchandise bought through may only be returned to the address listed below.

How to return or exchange

Fill out the return/exchange form on the back side of your invoice. If you do not have the original invoice, Remember to include your name, address, email address, phone number and order number on this form. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion of the form.

Return/Exchange Address

Please ship your return or exchange merchandise, with the requested information completed on the back of your invoice, to the following address via insured mail:


132 N Grand Street

Schoolcraft – Michigan 49087

U.S. Returns or Exchanges

No additional shipping and handling charges will be incurred when an exchange is processed for the same dollar amount as the return value.

How to Ship your U.S. Return/Exchange

Send Via Insured Mail - Carrier of your choice.

Step 1: Cover or remove the original shipping label and affix the return label provided on your invoice.

Step 2: Package the return and seal securely with tape.

Step 3: Please return items prepaid and insured through the carrier of your choice to the address below.


132 N Grand Street

Schoolcraft – Michigan 49087

Canada Returns or Exchanges

Please see Return Policy above.

How to Ship your Canada Return/Exchange

Step 1: Cover or remove the original shipping label and affix the return label provided on your invoice.

Step 2: Package the return and seal securely with tape.

Step 3: Please return items prepaid and insured through the carrier of your choice to the address below.


132 N Grand Street

Schoolcraft – Michigan 49087